Total Care Services
Total Communications take the complexity out of managing your technology.
Total Communications have delivered more than 4000 phone systems to clients across the country, and we continue to support some of Australia’s largest companies and Government departments. We offer total care services to support your business from concept to operation.
It is our goal to provide our clients with the best quality support services possible. We understand the importance of your IT infrastructure and systems, and it is why we are so committed to keeping them operating properly.
We guarantee our total care services will be of the highest quality. So, you can be confident that at every level of your contact with us, from help desk to our expert technicians and consultants, you will receive professional, prompt, and efficient service.
Quality Services for Optimal Performance
Total Communications install, service and support phone systems for more than 4000 clients across all regions of Australia. From Exmouth (WA) to Ballina (NSW) and Thursday Island (QLD) to Port Arthur (TAS) we have a team of experts who can respond and be on-site if required.
From our national service centre in Melbourne we provide you a centralised single point of contact for all your support and project requirements. Moves and changes have never been simpler to organise and track. Requests can be submitted by phone, email or web with coverage available 24 hours a day 7 days a week. Our help desk staff take ownership of the request and see it through to the end, keeping you updated on progress.
Total Communications can provide you with a level of coverage that will meet your operational requirements.
Fully Certified Installation
When you use Total Communications you can expect fully certified technicians. We will be available throughout the installation process, integrating the components and services of your phone systems into an effective solution. Our team is trained on all major vendor components and technology. This means no matter what your system includes we have the experience to install it.
Once installed we also offer professional training for your staff into the use of your new telephone system. Ensuring you get the most from your new investment. Our professional and helpful training consultants provide instruction tailored for the components and services relevant to your solution.
Preventative Maintenance
Your systems needs to be reliable with downtime kept to a minimum. You cannot have important discussions with clients dropping out or experiencing interference. These issues will make your business appear unprofessional, threatening your business relationships.
Our phone system maintenance services prevent and resolve all manner of technical issues from affecting your operations. They keep your mission critical systems hassle free and protect your important professional relationships, both with clients and within your staff.
Troubleshooting Resolutions
Contacting us for troubleshooting will be prompt and hassle free. You can be confident that our technical staff will quickly identify issues within or affecting your phone system. So in a month, a year or whenever an issue arises, you’ll want Total Communications ready to help. We understand that assistance for faults is an ongoing requirement. It’s why we operate a fully supported Help Desk to provide timely, ongoing advice, information and solutions.
We have the experience and capabilities to identify even the most severe issues with business phone systems. We can seamlessly coordinate with service providers where necessary to resolve malfunctions and complications.
System & Network Audits
An audit not only helps identify physical layouts, equipment and configurations. It highlights where risks and single points of failure lie. It also provides a valuable insight into what your customers experience when they call. This adds value to and improves your customer relationships by preventing putting them through an irritating experience when contacting you.
We’ll review capacities establishing your current performance and room for expansion. This helps with planning and costing of upgrades or expansions.
When you need a clear picture of your phone systems our auditing service will uncover what you need to know. Total Communications will accurately uncover the design, weak links, capacities and connections that make up your solution.