Managed Services - Consolidated Invoicing
As part of our managed services held desk we can manage and consolidate payments to the contractors required to resolve any issue. This is then presented to your finance team in a twice monthly consolidated statement that shows all support activities.
Our team will track all issues reported to the helpdesk, assign cases to the appropriate level and follow those cases to resolution. Some of the features include:
- Regular updates on progress to the business
- Complete ownership of the issue until resolution
- Closing out the issue
- Recommendations to business to avoid recurrence.
When you partner with Total Communications to manage your helpdesk, we put our full breadth of industry expertise to work for you. Helpdesk Support from Total Communications allows you the flexibility to manage your business more effectively and efficiently.
Total Communications will manage and consolidate payments to the contractors required to resolve an issue. This is then presented to your finance team in a twice monthly consolidated statement that shows all support activities.
Be like our other clients who said after they started using the Total Communications help desk services-
"We gained back more than the equivalent of 2 FTE and started getting compliments from the business instead of complaints"