24x7 Critical Communications Support

Total Communications have supplied and supported critical communications solutions for the healthcare market for almost 30 years. Our ability to support multiple systems and solutions across the whole of Australia is second to none.

Our support & supply services include:

  • Telephony - VoIP, Digital and Analogue (inc DECT & WiFi)
  • Nurse Call systems
  • Staff Duress
  • Central Alarm and Reporting Management (CARM)
  • Access Control
  • CCTV
  • Systems Auditing & Reporting
  • Building & Network Cabling

Helping hospital & aged care organisations with multiple locations and systems make the most out of their existing infrastructure. Providing:

Standardise to a single point of contact

Triaging an issue to determine the appropriate response and resolution path - Managing the technical resources/contractors required to resolve the issue - Consolidation of invoicing and contractor payment - Instruction and education to users on system functionality - Setting up new users - Improve employee perception of the help desk.

When we manage your helpdesk we put our full breadth of industry expertise to work for you. Helpdesk Support from Total Communications allows you the flexibility to manage your business more effectively and efficiently.

Our helpdesk supplies the background knowledge and experience in the critical communications solutions stack, allowing up healthcare staff, residents and applications to interact for better patient outcomes and reduced risk support.

Total Communications 24x7 Helpdesk (for a smooth operation):

  • Standardised to a single point of contact
  • Triaging an issue to determine the appropriate response and resolution path
  • Managing the technical resources/contractors required to resolve the issue
  • Consolidation of invoicing and contractor payments
  • Providing instruction and education to users on system functionality
  • Setting up new users
  • Improve employee perception of the help desk

Our team handles both the routine and complex issues so that our clients teams can focus on real issues where they have in-depth experience.

Helping aged care homes & hospitals manage current and future systems.

  • Interfacing to the existing Nurse Call alarms
  • Interfacing to the current existing Duress alarms
  • Messages to the existing IP & WiFi & DECT handsets
  • Messages to the Smartphones when required
  • Installing IP call point with accurate RTLS
  • Using existing building cabling
  • Audits & Reports for all nurse call and integrated alarms

The Support Sweet Spot:

  • Organisations with multiple locations and differing system makes and models.
  • Helping hospital & aged care facilities make the most out of their existing infrastructure.