Case & Lifecycle Management

Total communications provide a consolidated management solution for disparate vendors. No longer will you need to worry about compatibility between systems or be stuck between 2 vendors laying blame at each other’s feet.

Total Communications has extensive experience working in conjunction with builders, network providers, electricians and developers where we have developed a system that allows new locations or refurbishments to be provided as a turn-key solution, greatly reducing the reliance on your team to manage the complexities of scheduling around a construction and redevelopment site.

Our team will track all issues reported to the helpdesk, assign cases to the appropriate level and follow those cases to resolution. Some of the features include:

  • Regular updates on progress to the business
  • Complete ownership of the issue until resolution
  • Closing out the issue
  • Recommendations to business to avoid recurrence.